Return and Refund Policy

 

Thank you for shopping at SHBANG.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.  

The following terms are applicable for any products that You purchased with Us. 

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. 

 

The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

 

Definitions

For the purposes of this Return and Refund Policy:

 

  • You mean the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to SHBANG, 90 Tamworth lane, Mitcham, England CR4 1DA, United Kingdom.
  • Service refers to the Website.
  • Website refers to SHBANG, accessible from shbang.co.
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.

Your Order Cancellation Rights

You are entitled to cancel Your Order till it is dispatched from our premises. After the product is dispatched you cannot cancel your order. 

 

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

 

  • By email: info@shbang.co

We will reimburse You no later than 14 days from the day on which We receive the intimation of cancellations of Order. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.



RETURNS

 

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

 

RETURN PROCESS

 

To return an item, please email customer service at info@shbang.co to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

 

SHBANG

Attn: Returns

RMA #

90 Tamworth lane  

Mitcham, England CR4 1DA  

United Kingdom  

 

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

 

REFUNDS

 

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least ten (10) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

 

 

 

 

 

EXCEPTIONS    

 

The following items cannot be returned: 

 

  •     Lingerie  

 

For defective or damaged products, please contact us at the customer service email below to arrange a refund or exchange. 

        

 

QUESTIONS

 

If you have any questions concerning our return policy, please contact us at: 

info@shbang.co